Policy

Shipping Policy

Last updated: 4 November 2026

1. Where we deliver

We currently deliver to addresses in Malaysia only.

2. Delivery times

Area	Estimated delivery
Klang Valley	Same-day delivery available for orders confirmed before [cut-off time]. Otherwise 1 to 2 working days.
West Malaysia	1 to 3 working days after dispatch
East Malaysia (Sabah, Sarawak & Labuan)	3 to 5 working days after dispatch

We pack and dispatch orders within 1 to 2 working days after payment is confirmed (Monday to Saturday, excluding public holidays). Delivery times are estimates and may be longer during sales, festive seasons, bad weather or courier delays.

3. Delivery fees

Delivery is free for every order to any address in Malaysia, including Sabah, Sarawak and Labuan. There is no minimum order amount.

4. Tracking your order

Once your order is shipped, we will send you the courier name and tracking number by email or WhatsApp.

5. Your delivery address

• Please check that your name, address and phone number are correct before you pay. Contact us right away if you need to change them; we cannot change an address once the parcel has been shipped.
• If a parcel is returned to us because the address was wrong or nobody could receive it, we can send it again, but the second delivery fee is paid by you.

6. When your parcel arrives

Please check the parcel when you receive it. If anything is damaged, wrong or missing, tell us within 7 days as described in our Refund & Returns Policy. Store products in a cool, dry place away from direct sunlight, as directed on the label.