Legal

Terms & Conditions

Last updated: 4 November 2026

1. About us

heywell.online (“HeyWell”, “we”, “us”) is operated by [Registered business name] ([SSM registration no.]), a business registered in Malaysia, at 23A-08 Menara Ecoworld, 2, Jalan Hang Tuah, Bukit Bintang City Centre, 55100 Kuala Lumpur. Our contact details are at the bottom of this page.

2. Using this website

• You must be at least 18 years old to place an order, or order with the involvement of a parent or guardian.
• You agree to give accurate, complete details when ordering and to keep your account password secure.
• You must not misuse the site, for example by placing fraudulent orders or interfering with how it works.

3. Our products

• The products we sell are food and health supplement products. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
• Product descriptions are for general information only and are not medical advice. If you are pregnant, breastfeeding, taking medication, have a medical condition, or are buying for a child, please consult a doctor or pharmacist before use.
• Always read the label, ingredients and allergen information before use, and follow the recommended serving. Do not exceed the stated dose.
• Product photos are for illustration. Packaging and colours may differ slightly from what is shown, for example when a brand updates its packaging.
• All brand names, logos and trademarks shown belong to their respective owners.

4. Prices and payment

• All prices are in Malaysian Ringgit (RM). Delivery fees, if any, are shown at checkout before you pay.
• Prices and promotions may change without notice, but the price you pay is the price shown when you place your order.
• Payment is made through our third-party payment provider. We do not see or store your full card or online banking details.
• If a product is listed at a clearly wrong price because of an error, we will contact you before dispatch. You may then choose to pay the correct price or cancel for a full refund.

5. Placing an order

• Before you pay, the checkout lets you review your order and correct any mistakes in it.
• After you place an order, you will receive an order confirmation by email. A contract is formed once your payment is confirmed.
• We may decline or cancel an order, for example if an item is out of stock, payment cannot be verified, or we suspect fraud. If this happens after you have paid, we will refund you in full.
• We may limit the quantity of any product per customer.

6. Delivery

We deliver within Malaysia. Delivery areas, timings and fees are explained in our Shipping Policy. Risk in the products passes to you when they are delivered to the address you gave us.

7. Cancellations, returns and refunds

For food safety reasons, opened products cannot be returned. Please see our Refund & Returns Policy for how cancellations, damaged items, wrong items and refunds are handled.

8. Promotions and vouchers

Promotions and voucher codes are subject to their own stated conditions, have no cash value, cannot be exchanged, and may be withdrawn at any time. Unless stated otherwise, they cannot be combined with other offers.

9. Website content

The text, design and layout of this website belong to HeyWell or are used with permission. You may not copy or reuse them for commercial purposes without our written consent.

10. Limitation of liability

• To the extent permitted by law, we are not liable for any indirect or consequential loss, or for any reaction or result from a product that is used other than as directed on its label.
• Our total liability for any order is limited to the amount you paid for that order.
• Nothing in these terms limits or excludes your rights under the Consumer Protection Act 1999 or any other law that cannot be excluded.

11. Governing law

These terms are governed by the laws of Malaysia. Any dispute is subject to the jurisdiction of the courts of Malaysia. You may also file a claim with the Tribunal for Consumer Claims Malaysia.

12. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.