{"id":291,"date":"2026-11-04T10:05:40","date_gmt":"2026-11-04T02:05:40","guid":{"rendered":"https:\/\/heywell.online\/terms-and-conditions\/"},"modified":"2026-11-06T20:40:13","modified_gmt":"2026-11-06T12:40:13","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/heywell.online\/zh\/terms-and-conditions\/","title":{"rendered":"\u6761\u6b3e\u4e0e\u6761\u4ef6"},"content":{"rendered":"\n<div class=\"hl\"><span class=\"hl-tag\">\u6cd5\u5f8b\u6761\u6b3e<\/span><h1>\u6761\u6b3e\u4e0e\u6761\u4ef6<\/h1><p class=\"hl-date\">\u6700\u540e\u66f4\u65b0\uff1a2026\u5e7411\u67084\u65e5<\/p><nav class=\"hl-nav\"><a href=\"\/zh\/terms-and-conditions\/\" class=\"on\">\u6761\u6b3e\u4e0e\u6761\u4ef6<\/a><a href=\"\/zh\/refund-policy\/\">\u9000\u6b3e\u4e0e\u9000\u8d27<\/a><a href=\"\/zh\/shipping-policy\/\">\u914d\u9001\u653f\u7b56<\/a><a href=\"\/zh\/privacy-policy\/\">\u9690\u79c1\u653f\u7b56<\/a><\/nav><div class=\"hl-intro\"><p>\u8fd9\u4e9b\u6761\u6b3e\u9002\u7528\u4e8e\u5728 heywell.online \u8fdb\u884c\u7684\u6bcf\u4e00\u7b14\u8d2d\u4e70\u3002\u4e0b\u5355\u5373\u8868\u793a\u60a8\u540c\u610f\u8fd9\u4e9b\u6761\u6b3e\u3002\u8bf7\u540c\u65f6\u9605\u8bfb\u6211\u4eec\u7684 <a href=\"\/zh\/refund-policy\/\">\u9000\u6b3e\u4e0e\u9000\u8d27<\/a>, <a href=\"\/zh\/shipping-policy\/\">\u914d\u9001\u653f\u7b56<\/a> \u548c <a href=\"\/zh\/privacy-policy\/\">\u9690\u79c1\u653f\u7b56<\/a> \u3002<\/p><\/div>\n<h2>1. \u5173\u4e8e\u6211\u4eec<\/h2>\n<p>heywell.online\uff08\u4ee5\u4e0b\u7b80\u79f0\u201cHeyWell\u201d\u6216\u201c\u6211\u4eec\u201d\uff09\u7531 <span class=\"fill\">[Registered business name]<\/span> (<span class=\"fill\">[SSM registration no.]<\/span>\uff09\u7ecf\u8425\uff0c\u8be5\u4f01\u4e1a\u5728\u9a6c\u6765\u897f\u4e9a\u6ce8\u518c\uff0c\u5730\u5740\u4e3a 23A-08 Menara Ecoworld, 2, Jalan Hang Tuah, Bukit Bintang City Centre, 55100 Kuala Lumpur\u3002\u6211\u4eec\u7684\u8054\u7cfb\u65b9\u5f0f\u5217\u4e8e\u672c\u9875\u5e95\u90e8\u3002<\/p>\n<h2>2. \u4f7f\u7528\u672c\u7f51\u7ad9<\/h2>\n<ul><li>\u60a8\u5fc5\u987b\u5e74\u6ee118\u5c81\u624d\u80fd\u4e0b\u5355\uff0c\u6216\u5728\u7236\u6bcd\u6216\u76d1\u62a4\u4eba\u7684\u53c2\u4e0e\u4e0b\u4e0b\u5355\u3002<\/li><li>\u60a8\u540c\u610f\u5728\u4e0b\u5355\u65f6\u63d0\u4f9b\u51c6\u786e\u3001\u5b8c\u6574\u7684\u8d44\u6599\uff0c\u5e76\u59a5\u5584\u4fdd\u7ba1\u60a8\u7684\u8d26\u6237\u5bc6\u7801\u3002<\/li><li>\u60a8\u4e0d\u5f97\u6ee5\u7528\u672c\u7f51\u7ad9\uff0c\u4f8b\u5982\u4e0b\u865a\u5047\u8ba2\u5355\u6216\u5e72\u6270\u7f51\u7ad9\u7684\u6b63\u5e38\u8fd0\u4f5c\u3002<\/li><\/ul>\n<h2>3. \u6211\u4eec\u7684\u4ea7\u54c1<\/h2>\n<ul><li>\u6211\u4eec\u9500\u552e\u7684\u4ea7\u54c1\u4e3a\u98df\u54c1\u53ca\u4fdd\u5065\u8865\u5145\u54c1\u3002\u5b83\u4eec <strong>\u4e0d\u662f\u836f\u7269<\/strong> \uff0c\u5e76\u975e\u7528\u4e8e\u8bca\u65ad\u3001\u6cbb\u7597\u3001\u6cbb\u6108\u6216\u9884\u9632\u4efb\u4f55\u75be\u75c5\u3002<\/li><li>\u4ea7\u54c1\u4ecb\u7ecd\u4ec5\u4f9b\u4e00\u822c\u53c2\u8003\uff0c\u4e0d\u6784\u6210\u533b\u7597\u5efa\u8bae\u3002\u5982\u679c\u60a8\u6b63\u5728\u6000\u5b55\u3001\u54fa\u4e73\u3001\u670d\u7528\u836f\u7269\u3001\u60a3\u6709\u75be\u75c5\uff0c\u6216\u4e3a\u513f\u7ae5\u8d2d\u4e70\uff0c\u8bf7\u5728\u4f7f\u7528\u524d\u54a8\u8be2\u533b\u751f\u6216\u836f\u5242\u5e08\u3002<\/li><li>\u4f7f\u7528\u524d\u8bf7\u52a1\u5fc5\u9605\u8bfb\u6807\u7b7e\u3001\u6210\u5206\u53ca\u8fc7\u654f\u539f\u8d44\u6599\uff0c\u5e76\u6309\u5efa\u8bae\u4efd\u91cf\u98df\u7528\u3002\u8bf7\u52ff\u8d85\u8fc7\u6807\u793a\u5242\u91cf\u3002<\/li><li>\u4ea7\u54c1\u7167\u7247\u4ec5\u4f9b\u53c2\u8003\u3002\u5305\u88c5\u548c\u989c\u8272\u53ef\u80fd\u4e0e\u56fe\u7247\u7565\u6709\u4e0d\u540c\uff0c\u4f8b\u5982\u54c1\u724c\u66f4\u65b0\u5305\u88c5\u65f6\u3002<\/li><li>\u7f51\u7ad9\u4e0a\u663e\u793a\u7684\u6240\u6709\u54c1\u724c\u540d\u79f0\u3001\u6807\u5fd7\u548c\u5546\u6807\u5747\u5c5e\u4e8e\u5176\u5404\u81ea\u7684\u62e5\u6709\u8005\u3002<\/li><\/ul>\n<h2>4. \u4ef7\u683c\u4e0e\u4ed8\u6b3e<\/h2>\n<ul><li>\u6240\u6709\u4ef7\u683c\u5747\u4ee5\u9a6c\u6765\u897f\u4e9a\u4ee4\u5409\uff08RM\uff09\u8ba1\u7b97\u3002\u5982\u6709\u914d\u9001\u8d39\u7528\uff0c\u4f1a\u5728\u4ed8\u6b3e\u524d\u4e8e\u7ed3\u8d26\u9875\u9762\u663e\u793a\u3002<\/li><li>\u4ef7\u683c\u548c\u4fc3\u9500\u6d3b\u52a8\u53ef\u80fd\u968f\u65f6\u66f4\u6539\uff0c\u6055\u4e0d\u53e6\u884c\u901a\u77e5\uff0c\u4f46\u60a8\u652f\u4ed8\u7684\u4ef7\u683c\u4ee5\u4e0b\u5355\u65f6\u663e\u793a\u7684\u4ef7\u683c\u4e3a\u51c6\u3002<\/li><li>\u4ed8\u6b3e\u901a\u8fc7\u6211\u4eec\u7684\u7b2c\u4e09\u65b9\u652f\u4ed8\u670d\u52a1\u5546\u8fdb\u884c\u3002\u6211\u4eec\u4e0d\u4f1a\u770b\u5230\u6216\u50a8\u5b58\u60a8\u5b8c\u6574\u7684\u94f6\u884c\u5361\u6216\u7f51\u4e0a\u94f6\u884c\u8d44\u6599\u3002<\/li><li>\u5982\u679c\u67d0\u4ea7\u54c1\u56e0\u9519\u8bef\u800c\u6807\u793a\u4e86\u660e\u663e\u4e0d\u6b63\u786e\u7684\u4ef7\u683c\uff0c\u6211\u4eec\u4f1a\u5728\u53d1\u8d27\u524d\u8054\u7cfb\u60a8\u3002\u5c4a\u65f6\u60a8\u53ef\u9009\u62e9\u652f\u4ed8\u6b63\u786e\u4ef7\u683c\uff0c\u6216\u53d6\u6d88\u8ba2\u5355\u5e76\u83b7\u5f97\u5168\u989d\u9000\u6b3e\u3002<\/li><\/ul>\n<h2>5. \u4e0b\u5355<\/h2>\n<ul><li>\u4ed8\u6b3e\u524d\uff0c\u7ed3\u8d26\u9875\u9762\u4f1a\u8ba9\u60a8\u68c0\u67e5\u8ba2\u5355\u5e76\u66f4\u6b63\u4efb\u4f55\u9519\u8bef\u3002<\/li><li>\u4e0b\u5355\u540e\uff0c\u60a8\u4f1a\u6536\u5230\u8ba2\u5355\u786e\u8ba4\u7535\u90ae\u3002\u4ed8\u6b3e\u786e\u8ba4\u540e\uff0c\u5408\u7ea6\u5373\u544a\u6210\u7acb\u3002<\/li><li>\u6211\u4eec\u53ef\u80fd\u4f1a\u62d2\u7edd\u6216\u53d6\u6d88\u8ba2\u5355\uff0c\u4f8b\u5982\u5546\u54c1\u7f3a\u8d27\u3001\u65e0\u6cd5\u6838\u5b9e\u4ed8\u6b3e\u6216\u6000\u7591\u6709\u6b3a\u8bc8\u884c\u4e3a\u3002\u5982\u679c\u5728\u60a8\u4ed8\u6b3e\u540e\u53d1\u751f\u8fd9\u79cd\u60c5\u51b5\uff0c\u6211\u4eec\u4f1a\u5168\u989d\u9000\u6b3e\u3002<\/li><li>\u6211\u4eec\u53ef\u80fd\u4f1a\u9650\u5236\u6bcf\u4f4d\u987e\u5ba2\u8d2d\u4e70\u4efb\u4f55\u4ea7\u54c1\u7684\u6570\u91cf\u3002<\/li><\/ul>\n<h2>6. \u914d\u9001<\/h2>\n<p>\u6211\u4eec\u5728\u9a6c\u6765\u897f\u4e9a\u5883\u5185\u914d\u9001\u3002\u914d\u9001\u8303\u56f4\u3001\u65f6\u95f4\u548c\u8d39\u7528\u8be6\u89c1\u6211\u4eec\u7684 <a href=\"\/zh\/shipping-policy\/\">\u914d\u9001\u653f\u7b56<\/a>\u3002\u4ea7\u54c1\u9001\u8fbe\u60a8\u63d0\u4f9b\u7684\u5730\u5740\u540e\uff0c\u76f8\u5173\u98ce\u9669\u5373\u8f6c\u79fb\u7ed9\u60a8\u3002<\/p>\n<h2>7. \u53d6\u6d88\u3001\u9000\u8d27\u4e0e\u9000\u6b3e<\/h2>\n<p>\u57fa\u4e8e\u98df\u54c1\u5b89\u5168\u539f\u56e0\uff0c\u5df2\u5f00\u5c01\u7684\u4ea7\u54c1\u4e0d\u63a5\u53d7\u9000\u8d27\u3002\u6709\u5173\u53d6\u6d88\u8ba2\u5355\u3001\u5546\u54c1\u635f\u574f\u3001\u53d1\u9519\u5546\u54c1\u53ca\u9000\u6b3e\u7684\u5904\u7406\u65b9\u5f0f\uff0c\u8bf7\u53c2\u9605\u6211\u4eec\u7684 <a href=\"\/zh\/refund-policy\/\">\u9000\u6b3e\u4e0e\u9000\u8d27\u653f\u7b56<\/a> \u3002<\/p>\n<h2>8. \u4fc3\u9500\u4e0e\u793c\u5238<\/h2>\n<p>\u4fc3\u9500\u6d3b\u52a8\u548c\u793c\u5238\u4ee3\u7801\u987b\u9075\u5b88\u5176\u5404\u81ea\u5217\u660e\u7684\u6761\u4ef6\uff0c\u4e0d\u5177\u73b0\u91d1\u4ef7\u503c\uff0c\u4e0d\u53ef\u5151\u6362\uff0c\u5e76\u53ef\u968f\u65f6\u64a4\u56de\u3002\u9664\u975e\u53e6\u6709\u8bf4\u660e\uff0c\u4e0d\u53ef\u4e0e\u5176\u4ed6\u4f18\u60e0\u540c\u65f6\u4f7f\u7528\u3002<\/p>\n<h2>9. \u7f51\u7ad9\u5185\u5bb9<\/h2>\n<p>\u672c\u7f51\u7ad9\u7684\u6587\u5b57\u3001\u8bbe\u8ba1\u548c\u7248\u9762\u5c5e\u4e8e HeyWell \u6216\u7ecf\u6388\u6743\u4f7f\u7528\u3002\u672a\u7ecf\u6211\u4eec\u4e66\u9762\u540c\u610f\uff0c\u60a8\u4e0d\u5f97\u590d\u5236\u6216\u5c06\u5176\u7528\u4e8e\u5546\u4e1a\u7528\u9014\u3002<\/p>\n<h2>10. \u8d23\u4efb\u9650\u5236<\/h2>\n<ul><li>\u5728\u6cd5\u5f8b\u5141\u8bb8\u7684\u8303\u56f4\u5185\uff0c\u5bf9\u4e8e\u4efb\u4f55\u95f4\u63a5\u6216\u540e\u679c\u6027\u635f\u5931\uff0c\u6216\u4ea7\u54c1\u672a\u6309\u6807\u7b7e\u6307\u793a\u4f7f\u7528\u6240\u5f15\u8d77\u7684\u4efb\u4f55\u53cd\u5e94\u6216\u7ed3\u679c\uff0c\u6211\u4eec\u6982\u4e0d\u8d1f\u8d23\u3002<\/li><li>\u6211\u4eec\u5bf9\u4efb\u4f55\u8ba2\u5355\u7684\u603b\u8d23\u4efb\uff0c\u4ee5\u60a8\u4e3a\u8be5\u8ba2\u5355\u652f\u4ed8\u7684\u91d1\u989d\u4e3a\u9650\u3002<\/li><li>\u8fd9\u4e9b\u6761\u6b3e\u4e2d\u7684\u4efb\u4f55\u5185\u5bb9\u5747\u4e0d\u9650\u5236\u6216\u6392\u9664\u60a8\u6839\u636e\u300a1999\u5e74\u6d88\u8d39\u8005\u4fdd\u62a4\u6cd5\u300b\u6216\u4efb\u4f55\u5176\u4ed6\u4e0d\u53ef\u6392\u9664\u7684\u6cd5\u5f8b\u6240\u4eab\u6709\u7684\u6743\u5229\u3002<\/li><\/ul>\n<h2>11. \u9002\u7528\u6cd5\u5f8b<\/h2>\n<p>\u8fd9\u4e9b\u6761\u6b3e\u53d7\u9a6c\u6765\u897f\u4e9a\u6cd5\u5f8b\u7ba1\u8f96\u3002\u4efb\u4f55\u4e89\u8bae\u5747\u53d7\u9a6c\u6765\u897f\u4e9a\u6cd5\u9662\u7ba1\u8f96\u3002\u60a8\u4e5f\u53ef\u4ee5\u5411\u9a6c\u6765\u897f\u4e9a\u6d88\u8d39\u8005\u7d22\u8d54\u4ef2\u88c1\u5ead\uff08Tribunal for Consumer Claims\uff09\u63d0\u51fa\u7d22\u8d54\u3002<\/p>\n<h2>12. \u6761\u6b3e\u7684\u66f4\u6539<\/h2>\n<p>\u6211\u4eec\u53ef\u80fd\u4f1a\u4e0d\u65f6\u66f4\u65b0\u8fd9\u4e9b\u6761\u6b3e\u3002\u60a8\u4e0b\u5355\u65f6\u672c\u9875\u9762\u4e0a\u7684\u7248\u672c\uff0c\u5373\u9002\u7528\u4e8e\u8be5\u8ba2\u5355\u3002<\/p><div class=\"hl-contact\"><h2>\u8054\u7cfb\u6211\u4eec<\/h2><ul><li><strong><span class=\"fill\">[Registered business name]<\/span><\/strong> (<span class=\"fill\">[SSM registration no.]<\/span>\uff09\uff0c\u4ee5 HeyWell \u540d\u4e49\u7ecf\u8425<\/li><li>23A-08 Menara Ecoworld, 2, Jalan Hang Tuah, Bukit Bintang City Centre, 55100 Kuala Lumpur<\/li><li>WhatsApp\uff1a <span class=\"fill\">[WhatsApp number]<\/span><\/li><li>\u7535\u90ae\uff1a <a href=\"mailto:contact.support@heywell.online\">contact.support@heywell.online<\/a><\/li><li>\u8425\u4e1a\u65f6\u95f4\uff1a\u5468\u4e00\u81f3\u5468\u516d\uff0c\u4e0a\u53489\u70b9\u81f3\u4e0b\u53486\u70b9<\/li><\/ul><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u6cd5\u5f8b\u6761\u6b3e \u6761\u6b3e\u4e0e\u6761\u4ef6 \u6700\u540e\u66f4\u65b0\uff1a2026 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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