{"id":3,"date":"2026-03-03T11:23:09","date_gmt":"2026-03-03T11:23:09","guid":{"rendered":"http:\/\/heywell.online\/?page_id=3"},"modified":"2026-11-06T20:40:15","modified_gmt":"2026-11-06T12:40:15","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/heywell.online\/ms\/privacy-policy\/","title":{"rendered":"Dasar Privasi"},"content":{"rendered":"\n<div class=\"hl\"><span class=\"hl-tag\">Undang-undang<\/span><h1>Dasar Privasi<\/h1><p class=\"hl-date\">Kemas kini terakhir: 4 November 2026<\/p><nav class=\"hl-nav\"><a href=\"\/ms\/terms-and-conditions\/\">Terma &amp; Syarat<\/a><a href=\"\/ms\/refund-policy\/\">Bayaran Balik &amp; Pemulangan<\/a><a href=\"\/ms\/shipping-policy\/\">Penghantaran<\/a><a href=\"\/ms\/privacy-policy\/\" class=\"on\">Privasi<\/a><\/nav><div class=\"hl-intro\"><p>Notis ini menerangkan cara HeyWell mengumpul, menggunakan dan melindungi data peribadi anda, selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA) Malaysia. Dengan menggunakan laman web ini atau membuat pesanan, anda bersetuju data peribadi anda dikendalikan seperti yang diterangkan di sini.<\/p><\/div>\n<h2>1. Siapa yang bertanggungjawab ke atas data anda<\/h2>\n<p><span class=\"fill\">[Registered business name]<\/span> (<span class=\"fill\">[SSM registration no.]<\/span>), berniaga sebagai HeyWell, bertanggungjawab ke atas data peribadi yang dikumpul melalui heywell.online.<\/p>\n<h2>2. Apa yang kami kumpul<\/h2>\n<ul><li><strong>Butiran yang anda berikan:<\/strong> nama, nombor telefon, e-mel, alamat penghantaran dan pengebilan, nota pesanan, dan mesej yang anda hantar kepada kami melalui WhatsApp, e-mel atau borang kami.<\/li><li><strong>Butiran pesanan:<\/strong> produk yang anda beli, sejarah pesanan dan status pembayaran.<\/li><li><strong>Butiran akaun:<\/strong> butiran log masuk anda jika anda membuat akaun. Kata laluan anda disimpan secara tersulit dan kami tidak dapat melihatnya.<\/li><li><strong>Data teknikal:<\/strong> alamat IP, jenis pelayar dan peranti anda, serta cara anda menggunakan laman kami, yang dikumpul melalui kuki.<\/li><\/ul>\n<p>Pembayaran diproses oleh penyedia pembayaran kami. Kami tidak menerima atau menyimpan nombor kad penuh atau log masuk perbankan dalam talian anda.<\/p>\n<h2>3. Mengapa kami menggunakannya<\/h2>\n<ul><li>untuk memproses, menghantar dan membuat susulan pesanan anda<\/li><li>untuk mengesahkan pembayaran dan mencegah penipuan<\/li><li>untuk menjawab soalan anda dan memberi khidmat pelanggan<\/li><li>untuk menyimpan rekod perniagaan, perakaunan dan cukai yang dikehendaki oleh undang-undang<\/li><li>untuk menambah baik laman web dan produk kami<\/li><li>untuk menghantar berita dan promosi kepada anda, tetapi <strong>hanya jika anda bersetuju<\/strong>. Anda boleh berhenti melanggan pada bila-bila masa.<\/li><\/ul>\n<p>Anda mesti memberikan nama, nombor telefon dan alamat anda untuk kami menghantar pesanan anda. Tanpanya, kami tidak dapat melengkapkan pembelian anda.<\/p>\n<h2>4. Dengan siapa kami berkongsinya<\/h2>\n<p>Kami hanya berkongsi data anda dengan pihak yang membantu kami menjalankan kedai, dan hanya setakat yang mereka perlukan:<\/p>\n<ul><li>rakan kurier dan penghantaran, untuk menghantar bungkusan anda<\/li><li>penyedia pembayaran kami, untuk memproses pembayaran anda<\/li><li>penyedia pengehosan laman web, e-mel dan pemesejan kami<\/li><li>penyedia analitik, untuk memahami cara laman ini digunakan<\/li><li>pihak berkuasa kerajaan atau kawal selia, apabila dikehendaki oleh undang-undang<\/li><\/ul>\n<p>Kami <strong>tidak sekali-kali menjual<\/strong> data peribadi anda. Sesetengah penyedia ini mungkin menyimpan data di pelayan di luar Malaysia. Jika ini berlaku, kami mengambil langkah munasabah untuk memastikan data anda kekal dilindungi.<\/p>\n<h2>5. Kuki<\/h2>\n<p>Kami menggunakan kuki penting untuk memastikan troli dan log masuk anda berfungsi, dan kuki analitik untuk memahami cara pelawat menggunakan laman kami. Anda boleh menyekat atau memadam kuki dalam tetapan pelayar anda, tetapi sebahagian laman, seperti troli, mungkin tidak berfungsi dengan betul.<\/p>\n<h2>6. Berapa lama kami menyimpannya<\/h2>\n<p>Kami menyimpan data peribadi anda hanya selama yang diperlukan untuk tujuan di atas. Rekod pesanan dan pembayaran disimpan sehingga 7 tahun untuk memenuhi keperluan perakaunan dan cukai. Selepas itu, ia dipadam atau dinyahnamakan.<\/p>\n<h2>7. Cara kami melindunginya<\/h2>\n<p>Laman web kami menggunakan sambungan tersulit (HTTPS), dan akses kepada data pelanggan terhad kepada mereka yang memerlukannya untuk mengendalikan pesanan anda. Tiada sistem yang selamat sepenuhnya, tetapi kami mengambil langkah munasabah untuk melindungi data anda daripada kehilangan, penyalahgunaan dan akses tanpa kebenaran.<\/p>\n<h2>8. Hak anda<\/h2>\n<p>Di bawah PDPA, anda boleh:<\/p>\n<ul><li>meminta salinan data peribadi yang kami simpan tentang anda<\/li><li>meminta kami membetulkan data yang salah, tidak lengkap atau lapuk<\/li><li>menarik balik persetujuan anda, atau meminta kami berhenti menghantar bahan pemasaran<\/li><li>membuat pertanyaan atau aduan tentang cara data anda dikendalikan<\/li><\/ul>\n<p>Untuk membuat permintaan, hubungi kami melalui WhatsApp (<span class=\"fill\">[WhatsApp number]<\/span>) atau e-mel (<a href=\"mailto:contact.support@heywell.online\">contact.support@heywell.online<\/a>). Kami akan membalas dalam tempoh 21 hari. Kami mungkin mengenakan fi kecil untuk permintaan akses data, seperti yang dibenarkan di bawah PDPA.<\/p>\n<h2>9. Kanak-kanak<\/h2>\n<p>Laman web kami tidak ditujukan kepada kanak-kanak di bawah umur 18 tahun. Kami tidak dengan sengaja mengumpul data peribadi kanak-kanak tanpa persetujuan ibu bapa atau penjaga.<\/p>\n<h2>10. Perubahan kepada dasar ini<\/h2>\n<p>Kami boleh mengemas kini dasar ini dari semasa ke semasa. Versi terkini akan sentiasa berada di halaman ini, bersama tarikh kemas kini terakhir.<\/p><div class=\"hl-contact\"><h2>Hubungi kami<\/h2><ul><li><strong><span class=\"fill\">[Registered business name]<\/span><\/strong> (<span class=\"fill\">[SSM registration no.]<\/span>), berniaga sebagai HeyWell<\/li><li>23A-08 Menara Ecoworld, 2, Jalan Hang Tuah, Bukit Bintang City Centre, 55100 Kuala Lumpur<\/li><li>WhatsApp: <span class=\"fill\">[WhatsApp number]<\/span><\/li><li>E-mel: <a href=\"mailto:contact.support@heywell.online\">contact.support@heywell.online<\/a><\/li><li>Waktu: Isnin hingga Sabtu, 9 pagi hingga 6 petang<\/li><\/ul><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Undang-undang Dasar Privasi Kemas kini terakhir: 4 November 2026 Terma &amp; SyaratBayaran Balik &amp; PemulanganPenghantaranPrivasi Notis ini menerangkan cara HeyWell [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | HeyWell<\/title>\n<meta name=\"description\" content=\"Cara HeyWell mengumpul, menggunakan dan melindungi data peribadi anda, selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heywell.online\/ms\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:locale:alternate\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy | HeyWell\" \/>\n<meta property=\"og:description\" content=\"How HeyWell collects, uses and protects your personal data, in line with Malaysia\u2019s Personal Data Protection Act 2010 (PDPA).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/heywell.online\/ms\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"HeyWell\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-06T12:40:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-share.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-share.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/heywell.online\\\/privacy-policy\\\/\",\"url\":\"https:\\\/\\\/heywell.online\\\/privacy-policy\\\/\",\"name\":\"Privacy Policy | HeyWell\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/heywell.online\\\/#website\"},\"datePublished\":\"2026-03-03T11:23:09+00:00\",\"dateModified\":\"2026-11-06T12:40:15+00:00\",\"description\":\"How HeyWell collects, uses and protects your personal data, in line with Malaysia\u2019s Personal Data Protection Act 2010 (PDPA).\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/heywell.online\\\/privacy-policy\\\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/heywell.online\\\/privacy-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/heywell.online\\\/privacy-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/heywell.online\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/heywell.online\\\/#website\",\"url\":\"https:\\\/\\\/heywell.online\\\/\",\"name\":\"HeyWell\",\"description\":\"Genuine Wellous products, delivered free across Malaysia\",\"publisher\":{\"@id\":\"https:\\\/\\\/heywell.online\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/heywell.online\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ms-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/heywell.online\\\/#organization\",\"name\":\"HeyWell\",\"url\":\"https:\\\/\\\/heywell.online\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/heywell.online\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/heywell.online\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/heywell-logo.png\",\"contentUrl\":\"https:\\\/\\\/heywell.online\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/heywell-logo.png\",\"width\":800,\"height\":198,\"caption\":\"HeyWell\"},\"image\":{\"@id\":\"https:\\\/\\\/heywell.online\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy Policy | HeyWell","description":"Cara HeyWell mengumpul, menggunakan dan melindungi data peribadi anda, selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA).","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/heywell.online\/ms\/privacy-policy\/","og_locale":"ms_MY","og_type":"article","og_title":"Privacy Policy | HeyWell","og_description":"How HeyWell collects, uses and protects your personal data, in line with Malaysia\u2019s Personal Data Protection Act 2010 (PDPA).","og_url":"https:\/\/heywell.online\/ms\/privacy-policy\/","og_site_name":"HeyWell","article_modified_time":"2026-11-06T12:40:15+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-share.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_image":"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-share.jpg","twitter_misc":{"Est. reading time":"7 minit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/heywell.online\/privacy-policy\/","url":"https:\/\/heywell.online\/privacy-policy\/","name":"Privacy Policy | HeyWell","isPartOf":{"@id":"https:\/\/heywell.online\/#website"},"datePublished":"2026-03-03T11:23:09+00:00","dateModified":"2026-11-06T12:40:15+00:00","description":"How HeyWell collects, uses and protects your personal data, in line with Malaysia\u2019s Personal Data Protection Act 2010 (PDPA).","breadcrumb":{"@id":"https:\/\/heywell.online\/privacy-policy\/#breadcrumb"},"inLanguage":"ms-MY","potentialAction":[{"@type":"ReadAction","target":["https:\/\/heywell.online\/privacy-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/heywell.online\/privacy-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/heywell.online\/"},{"@type":"ListItem","position":2,"name":"Privacy Policy"}]},{"@type":"WebSite","@id":"https:\/\/heywell.online\/#website","url":"https:\/\/heywell.online\/","name":"HeyWell","description":"Genuine Wellous products, delivered free across Malaysia","publisher":{"@id":"https:\/\/heywell.online\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/heywell.online\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ms-MY"},{"@type":"Organization","@id":"https:\/\/heywell.online\/#organization","name":"HeyWell","url":"https:\/\/heywell.online\/","logo":{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/heywell.online\/#\/schema\/logo\/image\/","url":"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-logo.png","contentUrl":"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-logo.png","width":800,"height":198,"caption":"HeyWell"},"image":{"@id":"https:\/\/heywell.online\/#\/schema\/logo\/image\/"}}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":5,"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":352,"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/pages\/3\/revisions\/352"}],"wp:attachment":[{"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}