{"id":291,"date":"2026-11-04T10:05:40","date_gmt":"2026-11-04T02:05:40","guid":{"rendered":"https:\/\/heywell.online\/terms-and-conditions\/"},"modified":"2026-11-06T20:40:13","modified_gmt":"2026-11-06T12:40:13","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/heywell.online\/ms\/terms-and-conditions\/","title":{"rendered":"Terma &#038; Syarat"},"content":{"rendered":"\n<div class=\"hl\"><span class=\"hl-tag\">Undang-undang<\/span><h1>Terma &amp; Syarat<\/h1><p class=\"hl-date\">Kemas kini terakhir: 4 November 2026<\/p><nav class=\"hl-nav\"><a href=\"\/ms\/terms-and-conditions\/\" class=\"on\">Terma &amp; Syarat<\/a><a href=\"\/ms\/refund-policy\/\">Bayaran Balik &amp; Pemulangan<\/a><a href=\"\/ms\/shipping-policy\/\">Penghantaran<\/a><a href=\"\/ms\/privacy-policy\/\">Privasi<\/a><\/nav><div class=\"hl-intro\"><p>Terma ini terpakai untuk setiap pembelian yang dibuat di heywell.online. Dengan membuat pesanan, anda bersetuju dengannya. Sila baca bersama dasar <a href=\"\/ms\/refund-policy\/\">Bayaran Balik &amp; Pemulangan<\/a>, <a href=\"\/ms\/shipping-policy\/\">Penghantaran<\/a> dan <a href=\"\/ms\/privacy-policy\/\">Privasi<\/a> kami.<\/p><\/div>\n<h2>1. Tentang kami<\/h2>\n<p>heywell.online (&#8220;HeyWell&#8221;, &#8220;kami&#8221;) dikendalikan oleh <span class=\"fill\">[Registered business name]<\/span> (<span class=\"fill\">[SSM registration no.]<\/span>), sebuah perniagaan berdaftar di Malaysia, di 23A-08 Menara Ecoworld, 2, Jalan Hang Tuah, Bukit Bintang City Centre, 55100 Kuala Lumpur. Butiran hubungan kami terdapat di bahagian bawah halaman ini.<\/p>\n<h2>2. Menggunakan laman web ini<\/h2>\n<ul><li>Anda mesti berumur sekurang-kurangnya 18 tahun untuk membuat pesanan, atau membuat pesanan dengan penglibatan ibu bapa atau penjaga.<\/li><li>Anda bersetuju untuk memberikan butiran yang tepat dan lengkap semasa membuat pesanan dan menjaga keselamatan kata laluan akaun anda.<\/li><li>Anda tidak boleh menyalahgunakan laman ini, contohnya dengan membuat pesanan palsu atau mengganggu cara ia berfungsi.<\/li><\/ul>\n<h2>3. Produk kami<\/h2>\n<ul><li>Produk yang kami jual ialah produk makanan dan suplemen kesihatan. Ia <strong>bukan ubat<\/strong> dan tidak bertujuan untuk mendiagnosis, merawat, menyembuhkan atau mencegah sebarang penyakit.<\/li><li>Penerangan produk adalah untuk maklumat am sahaja dan bukan nasihat perubatan. Jika anda hamil, menyusu, mengambil ubat, mempunyai masalah kesihatan, atau membeli untuk kanak-kanak, sila dapatkan nasihat doktor atau ahli farmasi sebelum digunakan.<\/li><li>Sentiasa baca label, bahan dan maklumat alergen sebelum digunakan, dan ikut hidangan yang disyorkan. Jangan melebihi dos yang dinyatakan.<\/li><li>Foto produk adalah untuk ilustrasi. Pembungkusan dan warna mungkin sedikit berbeza daripada yang ditunjukkan, contohnya apabila jenama mengemas kini pembungkusannya.<\/li><li>Semua nama jenama, logo dan tanda dagangan yang ditunjukkan adalah milik pemilik masing-masing.<\/li><\/ul>\n<h2>4. Harga dan pembayaran<\/h2>\n<ul><li>Semua harga dalam Ringgit Malaysia (RM). Caj penghantaran, jika ada, ditunjukkan semasa pembayaran sebelum anda membayar.<\/li><li>Harga dan promosi boleh berubah tanpa notis, tetapi harga yang anda bayar ialah harga yang ditunjukkan semasa anda membuat pesanan.<\/li><li>Pembayaran dibuat melalui penyedia pembayaran pihak ketiga kami. Kami tidak melihat atau menyimpan butiran penuh kad atau perbankan dalam talian anda.<\/li><li>Jika produk disenaraikan dengan harga yang jelas salah akibat kesilapan, kami akan menghubungi anda sebelum penghantaran. Anda kemudian boleh memilih untuk membayar harga yang betul atau membatalkan untuk bayaran balik penuh.<\/li><\/ul>\n<h2>5. Membuat pesanan<\/h2>\n<ul><li>Sebelum anda membayar, halaman pembayaran membolehkan anda menyemak pesanan dan membetulkan sebarang kesilapan.<\/li><li>Selepas anda membuat pesanan, anda akan menerima pengesahan pesanan melalui e-mel. Kontrak terbentuk sebaik sahaja pembayaran anda disahkan.<\/li><li>Kami boleh menolak atau membatalkan pesanan, contohnya jika item kehabisan stok, pembayaran tidak dapat disahkan, atau kami mengesyaki penipuan. Jika ini berlaku selepas anda membayar, kami akan membayar balik sepenuhnya.<\/li><li>Kami boleh mengehadkan kuantiti sebarang produk bagi setiap pelanggan.<\/li><\/ul>\n<h2>6. Penghantaran<\/h2>\n<p>Kami menghantar di dalam Malaysia. Kawasan, masa dan caj penghantaran diterangkan dalam <a href=\"\/ms\/shipping-policy\/\">Dasar Penghantaran<\/a>kami. Risiko ke atas produk berpindah kepada anda apabila ia dihantar ke alamat yang anda berikan.<\/p>\n<h2>7. Pembatalan, pemulangan dan bayaran balik<\/h2>\n<p>Atas sebab keselamatan makanan, produk yang telah dibuka tidak boleh dipulangkan. Sila rujuk <a href=\"\/ms\/refund-policy\/\">Dasar Bayaran Balik &amp; Pemulangan<\/a> kami untuk cara pembatalan, item rosak, item salah dan bayaran balik dikendalikan.<\/p>\n<h2>8. Promosi dan baucar<\/h2>\n<p>Promosi dan kod baucar tertakluk kepada syarat masing-masing, tidak mempunyai nilai tunai, tidak boleh ditukar, dan boleh ditarik balik pada bila-bila masa. Melainkan dinyatakan sebaliknya, ia tidak boleh digabungkan dengan tawaran lain.<\/p>\n<h2>9. Kandungan laman web<\/h2>\n<p>Teks, reka bentuk dan susun atur laman web ini milik HeyWell atau digunakan dengan kebenaran. Anda tidak boleh menyalin atau menggunakannya semula untuk tujuan komersial tanpa kebenaran bertulis kami.<\/p>\n<h2>10. Had liabiliti<\/h2>\n<ul><li>Setakat yang dibenarkan oleh undang-undang, kami tidak bertanggungjawab atas sebarang kerugian tidak langsung atau berbangkit, atau atas sebarang reaksi atau kesan daripada produk yang digunakan tidak mengikut arahan pada labelnya.<\/li><li>Jumlah liabiliti kami bagi sebarang pesanan adalah terhad kepada jumlah yang anda bayar untuk pesanan tersebut.<\/li><li>Tiada apa-apa dalam terma ini yang mengehadkan atau mengecualikan hak anda di bawah Akta Perlindungan Pengguna 1999 atau mana-mana undang-undang lain yang tidak boleh dikecualikan.<\/li><\/ul>\n<h2>11. Undang-undang yang mentadbir<\/h2>\n<p>Terma ini ditadbir oleh undang-undang Malaysia. Sebarang pertikaian tertakluk kepada bidang kuasa mahkamah Malaysia. Anda juga boleh memfailkan tuntutan dengan Tribunal Tuntutan Pengguna Malaysia.<\/p>\n<h2>12. Perubahan kepada terma ini<\/h2>\n<p>Kami boleh mengemas kini terma ini dari semasa ke semasa. Versi di halaman ini semasa anda membuat pesanan ialah versi yang terpakai untuk pesanan tersebut.<\/p><div class=\"hl-contact\"><h2>Hubungi kami<\/h2><ul><li><strong><span class=\"fill\">[Registered business name]<\/span><\/strong> (<span class=\"fill\">[SSM registration no.]<\/span>), berniaga sebagai HeyWell<\/li><li>23A-08 Menara Ecoworld, 2, Jalan Hang Tuah, Bukit Bintang City Centre, 55100 Kuala Lumpur<\/li><li>WhatsApp: <span class=\"fill\">[WhatsApp number]<\/span><\/li><li>E-mel: <a href=\"mailto:contact.support@heywell.online\">contact.support@heywell.online<\/a><\/li><li>Waktu: Isnin hingga Sabtu, 9 pagi hingga 6 petang<\/li><\/ul><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Undang-undang Terma &amp; Syarat Kemas kini terakhir: 4 November 2026 Terma &amp; SyaratBayaran Balik &amp; PemulanganPenghantaranPrivasi Terma ini terpakai untuk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-291","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions | HeyWell<\/title>\n<meta name=\"description\" content=\"Terma yang terpakai apabila anda membeli di HeyWell, termasuk pesanan, harga, pembayaran, penghantaran dan pemulangan untuk pelanggan di Malaysia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heywell.online\/ms\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:locale:alternate\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions | HeyWell\" \/>\n<meta property=\"og:description\" content=\"The terms that apply when you shop at HeyWell, including orders, pricing, payment, delivery and returns for customers in Malaysia.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/heywell.online\/ms\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"HeyWell\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-06T12:40:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-share.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-share.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/heywell.online\\\/terms-and-conditions\\\/\",\"url\":\"https:\\\/\\\/heywell.online\\\/terms-and-conditions\\\/\",\"name\":\"Terms & Conditions | HeyWell\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/heywell.online\\\/#website\"},\"datePublished\":\"2026-11-04T02:05:40+00:00\",\"dateModified\":\"2026-11-06T12:40:13+00:00\",\"description\":\"The terms that apply when you shop at HeyWell, including orders, pricing, payment, delivery and returns for customers in Malaysia.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/heywell.online\\\/terms-and-conditions\\\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/heywell.online\\\/terms-and-conditions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/heywell.online\\\/terms-and-conditions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/heywell.online\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms &#038; Conditions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/heywell.online\\\/#website\",\"url\":\"https:\\\/\\\/heywell.online\\\/\",\"name\":\"HeyWell\",\"description\":\"Genuine Wellous products, delivered free across Malaysia\",\"publisher\":{\"@id\":\"https:\\\/\\\/heywell.online\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/heywell.online\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ms-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/heywell.online\\\/#organization\",\"name\":\"HeyWell\",\"url\":\"https:\\\/\\\/heywell.online\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/heywell.online\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/heywell.online\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/heywell-logo.png\",\"contentUrl\":\"https:\\\/\\\/heywell.online\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/heywell-logo.png\",\"width\":800,\"height\":198,\"caption\":\"HeyWell\"},\"image\":{\"@id\":\"https:\\\/\\\/heywell.online\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Terms & Conditions | HeyWell","description":"Terma yang terpakai apabila anda membeli di HeyWell, termasuk pesanan, harga, pembayaran, penghantaran dan pemulangan untuk pelanggan di Malaysia.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/heywell.online\/ms\/terms-and-conditions\/","og_locale":"ms_MY","og_type":"article","og_title":"Terms & Conditions | HeyWell","og_description":"The terms that apply when you shop at HeyWell, including orders, pricing, payment, delivery and returns for customers in Malaysia.","og_url":"https:\/\/heywell.online\/ms\/terms-and-conditions\/","og_site_name":"HeyWell","article_modified_time":"2026-11-06T12:40:13+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-share.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_image":"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-share.jpg","twitter_misc":{"Est. reading time":"8 minit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/heywell.online\/terms-and-conditions\/","url":"https:\/\/heywell.online\/terms-and-conditions\/","name":"Terms & Conditions | HeyWell","isPartOf":{"@id":"https:\/\/heywell.online\/#website"},"datePublished":"2026-11-04T02:05:40+00:00","dateModified":"2026-11-06T12:40:13+00:00","description":"The terms that apply when you shop at HeyWell, including orders, pricing, payment, delivery and returns for customers in Malaysia.","breadcrumb":{"@id":"https:\/\/heywell.online\/terms-and-conditions\/#breadcrumb"},"inLanguage":"ms-MY","potentialAction":[{"@type":"ReadAction","target":["https:\/\/heywell.online\/terms-and-conditions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/heywell.online\/terms-and-conditions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/heywell.online\/"},{"@type":"ListItem","position":2,"name":"Terms &#038; Conditions"}]},{"@type":"WebSite","@id":"https:\/\/heywell.online\/#website","url":"https:\/\/heywell.online\/","name":"HeyWell","description":"Genuine Wellous products, delivered free across Malaysia","publisher":{"@id":"https:\/\/heywell.online\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/heywell.online\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ms-MY"},{"@type":"Organization","@id":"https:\/\/heywell.online\/#organization","name":"HeyWell","url":"https:\/\/heywell.online\/","logo":{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/heywell.online\/#\/schema\/logo\/image\/","url":"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-logo.png","contentUrl":"https:\/\/heywell.online\/wp-content\/uploads\/2026\/11\/heywell-logo.png","width":800,"height":198,"caption":"HeyWell"},"image":{"@id":"https:\/\/heywell.online\/#\/schema\/logo\/image\/"}}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/pages\/291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/comments?post=291"}],"version-history":[{"count":3,"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/pages\/291\/revisions"}],"predecessor-version":[{"id":349,"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/pages\/291\/revisions\/349"}],"wp:attachment":[{"href":"https:\/\/heywell.online\/ms\/wp-json\/wp\/v2\/media?parent=291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}